Frequently Asked Questions
Everything you need to know about our Italian craftsmanship and services.
Where are Velasca products made?
All our shoes and accessories are handcrafted in Montegranaro, Italy, by skilled artisans who use traditional techniques passed down through generations.
How do I find the right size for me?
We recommend checking our Size Guide available on each product page. Generally, our shoes follow standard European sizing, but specific lasts may fit differently.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Return shipping is free for exchanges or store credit in most regions.
How should I care for my leather shoes?
To preserve the quality, we suggest using cedar shoe trees, avoiding consecutive days of wear, and applying a high-quality nourishing cream every few weeks.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. In certain regions, we also offer installment payments via Klarna.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping times and costs vary depending on the destination and will be calculated at checkout.